FAQs

It is simple to make a purchase. Click on the product you would like to purchase. A page will open up with a size and quantity option. Select the size and quantity you would like and click ‘Add to Bag’. A small window will appear with the items you have just added to your bag. Once you are ready to proceed to checkout click on the ‘mini shopping bag’ icon at the top right hand corner of the page and a small window will appear, please click the ‘Checkout’ button. From here you can follow the checkout prompts. If you have any difficulty please contact customer support at customercare@seletticonceptstore.com or +64 3 442 4133

Yes, we accept orders via telephone. Please call us during business hours between 10am-6pm to place your order. To place an order over the phone please call +64 3 4424133

There are multiple ways to find a specific item on the website. If you know the brand you are looking for, select the drop down menu under brand and a list of brands we carry will appear. If you are looking for a product category you can select from the categories on the right side of the homepage or you can select from the categories at the top of the homepage. If you know the specific products or keywords you can search for them at the top left hand corner of the page.

Unless the item is in pre-order, most items will be in stock. If an item is out of stock it will specify on the website. If you would like to inform us that the item is out of stock please contact us at at customercare@seletticonceptstore.com or +64 3 442 4133. Please note that even if a product is in your shopping bag, it is still available to other customers.

We accept Visa, American Express, Mastercards and EFTPOS.

Yes, we work hard to ensure that ever purchase is safe and secure. If you have any concerns please contact us at customercare@seletticonceptstore.com or +64 3 442 4133.

After you place your order, you will receive a confirmation email that your order has been received. Once your payment has been received and processed, delivery address verified, and item located your order will be shipped. After this process you will receive another email confirming your order. If an item is recently out-of-stock you will be informed and your payment will not be processed.

Orders shipped to New Zealand will arrive within 2-5 business days. Orders shipped to Australia will arrive within 3-7 business days. All other international orders are dependent on the country they are being shipped to. For more information on international orders please contact us directly at customercare@seletticonceptstore.com or +64 3 442 4133.

Yes, you are more than welcome to collect the order in the store. You can collect them at either our Queenstown or Auckland stores. Please contact us if you would like to collect your products directly customercare@seletticonceptstore.com or +64 3 4424133.

Yes, you will receive a tracking number once your order is dispatched for delivery.

You have up to 14 days to return an item. Please note that all clothing items must have original tags attached and all Seletti items must be sent in their original box.

When you shop at SELETTICONCEPTSTORE.COM you can choose how you would like your purchase to be packaged. All objects will arrive in the designer’s original packaging. Opt to have these gift wrapped or simply packaged in our eco packing option.  Both options are discreet chic, recycled and recyclable. Whichever you choose, each item will be perfect when you receive it. 

If you have any questions or concerns that you are unable to find on our website please contact us directly at customercare@seletticonceptstore.com or +64 3 442 4133. We will make sure to answer in a prompt time manner, store hours are between 10am-6pm 7 days a week.

Size Guide

Women Clothing

STANDARD XXXS XXS XS S M L XL XXL XXXL
UK/AUSTRALIA 4 6 8 10 12 14 16 18 20
US 0 2 4 6 8 10 12 14 16
FRANCE 32 34 36 38 40 42 44 46 48
ITALY 36 38 40 42 44 46 48 50 52
STANDARD NUMERIC 0 0 0 1 2 3 4 5 6
GERMANY/DENMARK 30 32 34 36 38 40 42 44 46
BRAZIL/STANDARD BRAZIL 34/XPP 36/PP 38/P 40/M 42/M 44/G 46/G 48/GG 50/GG
CHINA 145/73A 150/76A 155/80A 160/84A 165/88A 170/92A 175/96A 180/100A 185/104A
RUSSIA 38 40 42 44 46 48 50 52 54
JAPAN 3 5 7 9 11 13 15 17 19
KOREA - 33 44 55 66 77 88 99 -

Women Jeans

STANDARD XXS XS S M L XL XXL XXXL
JEANS 22 - 23 24 - 25 26 - 27 28 - 29 30 - 31 32 - 33 34 - 35 36 - 37

Leg Length

LEG LENGTH SHORT REGULAR LONG
IMPERIAL (INCHES) 30 32 34
METRIC (CM) 76 81 86

Women Bras

US 28A 28B 28C 28D 28DD/E 28DDD/F 30A 30B 30C 30D 30DD/E 30DDD/F 32A 32B
UK 28A 28B 28C 28D 28DD 28E 30A 30B 30C 30D 30DD 30E 32A 32B
INTERNATIONAL 60A 60B 60C 60D 60E 60F 65A 65B 65C 65D 65E 65F 70A 70B
FRANCE 75A 75B 75C 75D 75E 75F 80A 80B 80C 80D 80E 80F 85A 85B
ITALY 00A 00B 00C 00D 00E 00F 0A 0B 0C 0D 0E 0F 1A 1B

View More Womens Bra Sizes

Womens Shoes

ITALY 34 34.5 35 35.5 36 36.5 36.5 36.5 38 38.5 39 39.5 40 41
UK 1 1.5 2 2.5 3 3.5 3.5 3.5 5 5.5 6 6.5 7 8
US 4 4.5 5 5.5 6 6.5 6.5 6.5 8 8.5 9 9.5 10 11
FRANCE 35 35.5 36 36.5 37 37.5 37.5 37.5 39 39.5 40 40.5 41 42
JAPAN 21 21.5 22 22.5 23 23.5 23.5 23.5 25 25.5 26 26.5 27 28
BRAZIL 33 33.5 34 34.5 35 35.5 35.5 35.5 37 37.5 38 38.5 39 40
CHINA 34 34.5 35 35.5 36 36.5 36.5 36.5 38 38.5 39 39.5 40 41
KOREA 210 215 220 225 230 235 235 235 250 255 260 265 270 280

 

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