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You can either create an account or proceed using our guest checkout.

Creating an account provides you with the ability to:

Keep track of current orders and view previous purchases.

Request a return directly through your account; no phone calls or e-mail requests necessary.

Modify an order even after it was placed.

Conveniently place orders; all billing and shipping information is saved.

Sign up for the SELETTI CONCEPT STORE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales. Plus receive 10% off your first order.

Join The Club, the ultimate luxury shopping experience curated for our Very Important Clients. Enjoy credit rewards on your seasonal purchases to dedicated personal styling, our Club members have access to exclusive perks and services tailored to their every need.

Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.

If you’ve received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications.

Please note: for exclusive releases, we reserve the right to limit quantities per order and/or customer.

Once your order is placed a standard processing time of up to 2 hours is required before the order is shipped out.

All orders received by 12pm (NZDT) will be processed for same day dispatch. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.

Orders placed after 12:00 PM (NZDT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (NZDT). 

Orders placed after 12:00 PM (NZDT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 9:00 AM (NZDT). 

Orders must be placed before before 12pm Monday - Thursday for next day delivery. All orders will be processed for same day dispatch. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day.If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.

Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped.

To modify or cancel your order: Contact us on live chat or email us customercare@seletti.co.nz

Our Customer Care team will help facilitate any changes before the order enters the shipping queue.

customercare@seletti.co.nz

To verify an order’s status:

Log in to your SELETTI CONCEPT STORE account. Click on the Order History tab on the left-hand side. Under Status, the order will be marked as either Received, In Process or Shipped.

Please note: the status of your order will be updated throughout your order’s progress.

Here are the definitions of each stage:

Received: You have successfully placed an order and it will be processed soon.
In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly.
Shipped: We’ve packaged your order and it has been assigned a tracking number. From this point on you will be able to see your package’s progress as it makes its way to you.

Log in or create an SELETTI CONCEPT STORE account to make a Wishlist. Guests cannot make Wishlists.

Adding items to a Wishlist: to add items to a Wishlist, click on the product you want to add. Choose the desired size and select ‘add to Wishlist’. Click or tap on ‘in Wishlist’ to reverse this selection. Items can be moved to a Wishlist directly from the shopping bag by selecting ‘Move to Wishlist.’

Please note: putting items in your Wishlist does not reserve them. The item will still be available for purchase by other customers.

View Wishlist: click ‘Wishlist’ in the top right corner of any SELETTI CONCEPT STORE page. Use this page to modify the current Wishlist by removing items or transferring them to the shopping bag for purchase.

To physically view and try on anything from our online catalogue, book an appointment with our team of Personal Stylists. Select items from your Wishlist to view and try on during the appointment. The selected items will be waiting for you at your preferred SELETTI CONCEPT STORE.

To begin the process, click ‘Book an Appointment’, which can be found at the bottom of any page on the SELETTI CONCEPT STORE website. 

This will bring you to the ‘Appointments’ page, which displays previous and upcoming appointments. To schedule a new appointment, click the ‘New Appointment - SELETTI CONCEPT STORE’ button.

On the following page, in the ‘Wishlisted Items’ tab, select items to try on by clicking the ‘Add’ button beneath the desired product. You can review your selection in the ‘In Appointment’ tab. Click the ‘Book Appointment’ button to proceed to the scheduling page. Select a preferred date and time and provide any notes for the appointment. When completed, click the ‘Confirm Appointment’ button.

A confirmation email containing details about your new appointment will be sent to the address associated with your account.

Upcoming appointments can be modified or canceled no later than 24 hours in advance. For emergency cancellations, contact our Customer Care team.

To guarantee authenticity, the SELETTI CONCEPT STORE's inventory is directly supplied by the brands and designers in its collection. For added assurance, every order that we ship undergoes a thorough quality check. Certain items may also include the designer's own proof of authenticity, such as an authenticity card, a dust bag, packaging, etc.

Sizing

With such a wide range of international brands and designers, sizing variations are bound to occur. In order to help you find the best fit, the following information is available on every product page:

A size conversion chart to help with international sizesProduct-specific measurements (i.e sleeve length, pant leg width etc.)Sizes of the garments worn by the models, as well as their specific measurements

The above can be found in the ‘View Size Chart’ tab on any item’s product page.

Our Customer Care team is always available to answer any questions regarding measurements and fitting.

Garment Care

Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.

Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the garment label.

Natural Fabrics:

Cotton, silk, leather and wool are examples of natural fabrics produced from materials derived from plants and/or animals. Materials made from natural sources require special care and attention to preserve their quality.

Cotton

Machine wash in cold water, normal wash cycleTumble dry on low setting

Linen

Machine wash in warm water, gentle wash cycleTumble dry on cool, remove when still slightly damp

Cashmere

Hand wash in lukewarm water. Do not wring, squeeze, or twistLay flat to dry, away from direct heat or sunlight

Mohair

Dry clean is highly recommendedOtherwise, hand wash in lukewarm waterLay flat to dry

Wool

Hand wash in lukewarm water. Do not wring, squeeze, or twistLay flat to dry, away from direct heat or sunlight

Silk

Dry clean is highly recommendedHand wash in lukewarm water. Do not wring, squeeze, or twistLay flat to dryIron inside-out on low setting

Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.

Synthetic Fabrics:

Synthetic fabrics are textiles made from man-made materials rather than natural ones.

Denim

Machine wash inside-out in warm water, gentle wash cycleLay flat to dry highly recommended

Elastane

Machine wash in mesh washing bag in cold water, gentle wash cycleLay flat to dry, ortumble dry on low settingIron on low settingDry clean is not recommended

Modal

Machine wash in cold water, normal wash cycleTumble dry on low setting, remove when slightly damp to reduce wrinkling

Nylon

Machine wash in cold water, according to cycle on garment labelTumble dry on low setting, adding a dryer sheet will greatly reduce staticIron when necessary on cool setting

Neoprene

Hand wash in lukewarm water. Lay flat to dry, do not tumble dry.Do not dry clean or expose to heat for extended periods of time

Polyester

Machine wash inside out in warm water, permanent press cycleTumble dry on low setting

Polyamide

Machine wash in cold water, normal wash cycleLay flat to dryIron inside-out on low setting

Rayon

Hand wash in cold water. Do not wring, squeeze, or twistLay flat to dryIron inside-out while still damp on low setting

Satin

Hand wash in cold water, or machine wash ongentle wash cycle.Do not wring, squeeze, or twistLay flat to dryIron inside-out on low setting with no steam

Viscose

Hand wash in cold water, or machine wash ongentle wash cycle.Do not wring, squeeze, or twistLay flat to dryIron inside-out while still damp on low setting

Leather Goods:

It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.

Natural-grained Leather

Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.

Using a clean damp cloth, wipe gently to remove any dirt

Embossed Leather

Embossed leather is leather that has been stamped to achieve a distinctive pattern.

Using a clean damp cloth, wipe gently to remove any dirt

Buffed Leather

Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.

Using a clean damp cloth, wipe gently to remove any dirt

Patent Leather

Patent leather is a coated leather with a glossy varnished surface.

Clean any dust or dirt with a damp clothRemove any scuff marks with a patent leather cleanerBuff the leather to a high shine

Suede Leather

Suede is a leather that has a soft napped surface.

Before use, seal the suede with a professional suede sealant to help repel dirt.To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

Do not clean suede with water alone as it will affect both the color and texture of the leather.

Customers who use dog accessories, including but not limited to collars, harnesses and leashes, acknowledge that SELETTI CONCEPT STORE shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our material, packaging or website.

Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).

In order to ensure the most accurate pricing, taxes and delivery fees while browsing, please select the desired shipping country at the bottom of any page.

Note your order will be billed in NZD$.

SELETTI CONCEPT STORE accepts payment via MasterCard, Amex, Paypal and Visa. Afterpay and Layby is accepted Australian and New Zealand.

The seletticonceptstore.com website is designed to facilitate easy and convenient payment. However, orders can also be placed by calling the SELETTI CONCEPT STORE Customer Care Team. +64 34424133

Please note: only one method of payment will be accepted per transaction.

If you receive one of the following error messages while attempting to check out, please refer to the instructions below:

Error Code

Solution

Transaction cannot be processed

Contact your bank so they may authorise the transaction.

Transaction cannot be processed, contact Customer Care

Contact your bank so they may authorise the transaction. If the issue persists, contact our Customer Care team.

Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team.

Once an order has been placed, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction.

The amount owed will only be officially deducted from your account once the order has been approved. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided.

Cancelling an order will result in the immediate voiding of the transaction. Please note that it may take your bank additional time to allocate the funds back into the account and update your statement.

As an online retailer, data and information security is of the utmost importance to us. The SELETTI CONCEPT STORE internal security systems are thorough, secure and rigorous, ensuring that all information shared is protected and explicitly confidential.

For more information on our security network and data protection processes, visit our Privacy Policy.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

Please note: tracking information will be updated online one (1) business day after your order has been shipped.

New Zealand

Overnight Delivery within New Zealand -

For orders that are placed within New Zealand, customers will be charged national sales taxes (GST). Since SELETTI CONCEPT STORE is a New Zealand -based company, New Zealand orders will not be subjected to any duties upon delivery as the shipment is not traversing any borders.

Australia
Delivery to Australia  -

Duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

International
We ship to over 40 countries. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

United States
By placing an order with us, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements.

To simplify this process, your order indicates your agreement to authorise SELETTI CONCEPT STORE to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection:

“The designated carrier/customs broker is hereby authorised to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.”

Your authorisation permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2500, or otherwise requires formal entry.

We aim to dispatch orders within 24 business hours on an express service. Please note, couriers do not pick up orders after 11am or over the weekend.

PLEASE NOTE.

We are unable to send to P.O Boxes, please provide an alternative address.

Items marked as a 'bulky item' incur additional costs, calculated online and based on weight and size. Shipping charges will be added to your order before processing.

Furniture - In order to obtain a competitive delivery rate for furniture and large items purchasers require a shipping quote specific to your destination. All information regarding quotes email the Seletti team here

All international orders may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

NEW ZEALAND

Delivery to New Zealand  -a shipping fee of $20 NZD will be applied at the checkout.

Free Shipping. Excluding bulky items, New Zealand -wide to our Seletti Concept Store members on all orders over $350.00 NZD. If items are returned the complimentary shipping fee of $20 NZD will be deducted from the order to cover postage and handling costs.

Delivery Timeframe: All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Post. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Post Track & Trace. Please allow an extra 1-3 days for rural delivery. 

Once the parcel is with the courier, they may be subject to delays that are beyond our control.

In store click and collect available at checkout.

AUSTRALIA

Delivery to Australia  -a shipping fee of $30 AUD will be applied at the checkout.

Free Shipping. Excluding bulky items, Australia -wide to our Seletti Concept Store members on all orders over $500.00 AUD. If items are returned the complimentary shipping fee of $30 AUD will be deducted from the order to cover postage and handling costs.

Delivery Timeframe:All deliveries to Australia are sent signature required via DHL Express. (delivery approx. 3-5 business days after dispatch. Use your supplied tracking number any time to see your parcel's progress here, DHL Express Tracking

Orders over $1000 AUD may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates.

Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

REST OF WORLD

Rest of the world flat rate of $65  -  All international deliveries are sent signature required via DHL Express. Use your supplied tracking number here, DHL Express Tracking.

All international orders may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties.

PLEASE NOTE:In accordance with New Zealand export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

Returning an online order

To return an online order to our Customer Care team, please go to returns center found here, follow the steps which includes the address you will need to return your order to. You can then ship this back to us for processing.

If your preference is to make your return in store, pop in to see our team and let them know your name and order number while presenting your return, they will do the rest!

Returns are processed within 3-5 days of them being received by our Customer Care team.

Full price purchases placed online are eligible to be returned for an exchange, store credit, or refund. Any purchases that have previously been exchanged for another colour, size, or style are not eligible for a refund, no exceptions.

Sale Items can be returned for a store credit, unless marked Final Sale.

Returning a store purchase

Items purchased in store are eligible for return within 7 days for exchange or store credit only, unless faulty. 

Return Conditions

To return one or more items from an order, all of the following conditions must be met:

The return must be requested within 7 calendar days of the delivery date. The item must be in its original, unused, unaltered and unwashed condition.The item must be returned with the tags and packaging in their original condition.

Please note: Final Sale items are not eligible for return.

Footwear: when trying on footwear for the first time, we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.

Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewellery that may catch or tear fabric.

Self-care products (fragrances, face, body, hair, make-up): must be returned in their original packaging, unused, unaltered, and sealed.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

Product Exceptions

Underwear: Due to hygiene reasons, all underwear sales are final and we will not accept exchanges or returns of any kind, no exceptions. Any returns of this nature will be returned back to the customer.

Swimwear: We accept returns on Swimwear if the return adheres to our returns policy. All swimwear must be returned unworn. All swimwear must be returned with Hygiene stickers still in their original place.

Any products classed as final sale are unable to be returned so it’s important to choose carefully. Final sale items include:

• Underwear
• Any items that are discounted more than 70% off online and instore
• Samples and seconds
• Any final sale items marked or specified during a promotion

Any products that are Final Sale will be marked clearly on the product's page on our website.

If any of these conditions are not met Seletti Concept Store reserves the right to decline your request to return.

Faulty Products

As part of our returns policy we are required to send any faulty items back to our supplier for an assessment to determine if the fault is due to manufacturing defects, not wear and tear. This process takes a minimum of 10 working days to be resolved, please allow the required assessment timeframe. We will keep you updated throughout this process each time we have an update from supplier on the status of your return. Our suppliers will not accept items for assessment if they are unwashed. All clothing and footwear must be returned to us cleaned, bracelets and necklaces must be untangled upon return. While we push for your desired outcome, the final decision is determined by supplier and what they see as the best fit in these instances. We cannot guarantee your requested outcome.

If the item was purchased online, please email customercare@seletti.co.nz with any images of the fault as well as a detailed description of what the fault appears to be and how the item has been cared for. Our team will then ask that you complete a Faulty Returns Form and return your item to the returns address on the form or in store - whichever is easiest for you! If the item was purchased in store, please feel free to pop into any one of our stores or give them a call and they will be able to assist you with the assessment process.

Will my return be accepted? Supplier assessments of faulty goods are a requirement to confirm if a product fault is due to manufacturing. Should there be a manufacturers fault in the item you have purchased from us, our supplier will accept your return and we can then offer you the most suitable outcome as per our supplier (repair, replacement, or refund). Please note: If you have been in touch with the supplying brand about any faults in your Seletti Concept Store purchase, our returns team are required to forward your written communication with the brand to our supplier before offering a resolution. Good things take time and we work hard to get the best possible outcome for our customers as quickly as possible. Please be aware that returns will not be accepted if: No proof of purchase can be provided The care instructions have not been followed correctly The fault has been caused due to lack of care for the item* The warranty period has expired The fault is due to wear and tear *If the fault is caused by the customer or has occurred outside of the warranty time frame, the return may still be accepted for a repair however any repairs will be at the cost of the customer.

If we haven't covered your question above, contact our Customer service team via online chat or via email at customercare@seletti.co.nz and they will come back to you within 24 hours | +643 442 4133

SELETTI CONCEPT STORE reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SELETTI CONCEPT STORE.

To initiate a return, please submit a request for a Return Authorization (RA) through your SELETTI CONCEPT STORE returns center. Alternatively, you can contact our Customer Care team to assist you with the return process.

International Returns

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.

SELETTI CONCEPT STORE offer direct exchanges. Please contact customercare@seletti.co.nz to request your exchange. We ask that you return the merchandise, once received a credit will be applied to your account and new order for the preferred item(s) processed.

Once the returned merchandise has been quality checked and approved, SELETTI CONCEPT STORE will issue store credit of 100% of the value of product returned, or a refund value less shipping to the original method of payment a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement. Please note: shipping fees will not be refunded.

If an item is sold by another online retailer at a lower price, SELETTI CONCEPT STORE will match their price. To know if an item qualifies, please refer to the conditions below:

The online retailer must be an authorized retailer. The same style, size, colour, material and season of the item must be in stock on the retailer’s website at the time the price match request is made. The price to be matched cannot be a sale price, it must be advertised at full price. The final checkout price, including shipping fees, taxes and duty fees, must be lower than the final SELETTI CONCEPT STORE checkout price. The final price is advertised in the same currency as the price listed on the SELETTI CONCEPT STORE website.

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

SELETTI CONCEPT STORE occasionally offers promotional codes to loyal customers.

When attempting to apply these codes, please note that some conditions apply:

Items previously discounted (i.e sale items) may not be eligible for further discount. Codes are redeemable online and in-store unless otherwise indicatedFor orders containing multiple items, the discount provided will be distributed amongst all eligible items. Discounted items returned to SELETTI CONCEPT STORE will be refunded in the amount paid and not the original value of the item(s)If a code is invalid or expired, a replacement will not be issued. Only one code may be applied per order

Sign up for our newsletter, join our Facebook page and follow us on Instagram and Twitter to find out about the latest promotions and sales.

SELETTI CONCEPT STORE offers promotional codes that may be applied to selected items on seletticonceptstore.com, and in-store at SELETTI concept store's. These codes are occasionally sent to customers via email and/or communicated on the SELETTI CONCEPT STORE website. By participating, claimants agree to be bound by these Terms & Conditions. Claimants must comply with these Terms & Conditions for a coupon to be valid.The promotional codes have no monetary value and cannot be converted into currency. Promotional codes are redeemable both online and in-store, unless otherwise indicated. Promotional codes cannot be applied to items which are already discounted. To redeem the coupon code, the claimant types the coupon code into the promotional box in the checkout field of the SELETTI CONCEPT STORE website and the relevant discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to enter the coupon code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant's purchase on the SELETTI CONCEPT STORE website. If an order containing multiple items is placed using a promotional code, the discount will be distributed across each eligible item according to its pro-rated value. Any returned item(s) purchased using a promotional code, will be refunded at the value of the discount applied to the item or items in question.The value of a promotional code cannot be applied to an order if that code is inapplicable, invalid, or expired. Under no circumstances will replacement codes be issued.One promotional code can be applied per order.The coupon is not necessarily valid for all periods of the year. There may be periods, for which the coupon may not be usable. SELETTI CONCEPT STORE reserves the right to discontinue a coupon at any time. Each coupon is valid for a limited time only and expires on the date specified in the email sent to the claimant by SELETTI CONCEPT STORE and/or banner on the SELETTI CONCEPT STORE website with at least 48 hours’ notice prior to expiry. Coupons cannot be replaced if emails are deleted by the claimant. SELETTI CONCEPT STORE shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the coupon, except for any liability which cannot be excluded by law. SELETTI CONCEPT STORE accepts no responsibility for late, lost or misdirected email or other communications. SELETTI CONCEPT STORE assumes no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then SELETTI CONCEPT STORE may modify, cancel, terminate or suspend the coupon.To the extent permitted by law, these Terms & Conditions shall be governed by the laws of New Zealand.

In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these Terms & Conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.

Private sales are private events only for selected members. Eligible members must be signed in to view the offer on the SELETTIconceptstore.com website.

 As this is a private event, details must not be shared or advertised in any way, including, but not limited to, on any website, social media, messaging platform, email, word of mouth, etc. SELETTI CONCEPT STORE reserves the rights to suspend accounts and/or void Private Sale transactions violating these terms and conditions. This offer can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice.

Additional Terms and Conditions applicable to Private Sales Promotions 

Private Sales promotion is made available to selected customers. This promotion is valid as of Date Notified in your exclusive V.I.P Invitation and can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice. This promotion is only applicable to select merchandise marked “Private Sale”, and cannot be used in conjunction with any other item that is already on sale, or any applicable rebate, discount offer, or promotional code.This promotion is applicable for eligible users logged in with the account which received the Private Sale invitation. This promotion can only be redeemed online, or through orders placed over the phone. Please note that this promotion is not applicable to purchases made at the SSELETTI concept store's. SELETTI CONCEPT STORE reserves the right, at its sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse, or for any other reason.This promotion is not applicable to shipping fees.This promotion cannot be applied to past transactions.Our online promotions may follow those that are in our retail store. However, in some cases, the prices will be different because the Site and store may choose to offer items at different prices or may run different promotional events at different times. For this reason, prices and promotions offered on this Site may not always apply in store, and store prices and promotions may not always apply on this Site, unless otherwise stated.

Additional Terms and Conditions applicable to In-Store Private Sales 

In-Store Private Sales are made available to selected customers who received the In-Store Private Sale invitation..This promotion is valid as of Date Notified in your exclusive V.I.P Invitation and can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice. This promotion is only applicable to select merchandise marked “Private Sale”, and cannot be used in conjunction with any other item that is already on sale, or any applicable rebate, discount offer, or promotional code. This promotion can only be redeemed at SELETTI CONCEPT STORE QUEENSTOWN. This promotion is only applicable to purchases made at the SELETTI QUEENSTOWN store. SELETTI CONCEPT STORE reserves the right, at its sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse, or for any other reason.This promotion cannot be applied to past transactions.