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    Price Protection Policy and Promotions

    Price Match Policy?

    If an item is sold by another online retailer at a lower price, SELETTI CONCEPT STORE will match their price. To know if an item qualifies, please refer to the conditions below:

    The online retailer must be an authorized retailer. The same style, size, colour, material and season of the item must be in stock on the retailer’s website at the time the price match request is made. The price to be matched cannot be a sale price, it must be advertised at full price. The final checkout price, including shipping fees, taxes and duty fees, must be lower than the final SELETTI CONCEPT STORE checkout price. The final price is advertised in the same currency as the price listed on the SELETTI CONCEPT STORE website.

    If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

     

    Price Adjustment Policy?

    As a sign of our commitment to providing the best service possible, SELETTI CONCEPT STORE offers customers a price protection policy under the following conditions:

    An item purchased has gone on sale or its price had been reduced within 7 days of having placed the order. The item in question is still available on the SELETTI CONCEPT STORE website in the same style and size purchased. Price adjustments may only be applied once per item.

    If these conditions are met, please contact the Customer Care team so that they can issue store credit for the difference.

    Exclusion: We are unable to offer price adjustments on items purchased which had become eligible for coupons, as coupons are only applicable on next purchases during their eligible period. Kindly refer to the Promotions and Codes section below for more details.

     

    Promotions and Codes?

    SELETTI CONCEPT STORE occasionally offers promotional codes to loyal customers.

    When attempting to apply these codes, please note that some conditions apply:

    Items previously discounted (i.e sale items) may not be eligible for further discount. Codes are redeemable online and in-store unless otherwise indicatedFor orders containing multiple items, the discount provided will be distributed amongst all eligible items. Discounted items returned to SELETTI CONCEPT STORE will be refunded in the amount paid and not the original value of the item(s)If a code is invalid or expired, a replacement will not be issued. Only one code may be applied per order

    Sign up for our newsletter, join our Facebook page and follow us on Instagram and Twitter to find out about the latest promotions and sales.

     

    General Terms and Conditions applicable to promotional codes offered by SELETTI CONCEPT STORE?

    SELETTI CONCEPT STORE offers promotional codes that may be applied to selected items on seletticonceptstore.com, and in-store at SELETTI concept store's. These codes are occasionally sent to customers via email and/or communicated on the SELETTI CONCEPT STORE website. By participating, claimants agree to be bound by these Terms & Conditions. Claimants must comply with these Terms & Conditions for a coupon to be valid.The promotional codes have no monetary value and cannot be converted into currency. Promotional codes are redeemable both online and in-store, unless otherwise indicated. Promotional codes cannot be applied to items which are already discounted. To redeem the coupon code, the claimant types the coupon code into the promotional box in the checkout field of the SELETTI CONCEPT STORE website and the relevant discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to enter the coupon code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant's purchase on the SELETTI CONCEPT STORE website. If an order containing multiple items is placed using a promotional code, the discount will be distributed across each eligible item according to its pro-rated value. Any returned item(s) purchased using a promotional code, will be refunded at the value of the discount applied to the item or items in question.The value of a promotional code cannot be applied to an order if that code is inapplicable, invalid, or expired. Under no circumstances will replacement codes be issued.One promotional code can be applied per order.The coupon is not necessarily valid for all periods of the year. There may be periods, for which the coupon may not be usable. SELETTI CONCEPT STORE reserves the right to discontinue a coupon at any time. Each coupon is valid for a limited time only and expires on the date specified in the email sent to the claimant by SELETTI CONCEPT STORE and/or banner on the SELETTI CONCEPT STORE website with at least 48 hours’ notice prior to expiry. Coupons cannot be replaced if emails are deleted by the claimant. SELETTI CONCEPT STORE shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the coupon, except for any liability which cannot be excluded by law. SELETTI CONCEPT STORE accepts no responsibility for late, lost or misdirected email or other communications. SELETTI CONCEPT STORE assumes no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then SELETTI CONCEPT STORE may modify, cancel, terminate or suspend the coupon.To the extent permitted by law, these Terms & Conditions shall be governed by the laws of New Zealand.

    In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these Terms & Conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive.

     

    General Terms and Conditions applicable to Private Sales?

    Private sales are private events only for selected members. Eligible members must be signed in to view the offer on the SELETTIconceptstore.com website.

     As this is a private event, details must not be shared or advertised in any way, including, but not limited to, on any website, social media, messaging platform, email, word of mouth, etc. SELETTI CONCEPT STORE reserves the rights to suspend accounts and/or void Private Sale transactions violating these terms and conditions. This offer can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice.

    Additional Terms and Conditions applicable to Private Sales Promotions 

    Private Sales promotion is made available to selected customers. This promotion is valid as of Date Notified in your exclusive V.I.P Invitation and can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice. This promotion is only applicable to select merchandise marked “Private Sale”, and cannot be used in conjunction with any other item that is already on sale, or any applicable rebate, discount offer, or promotional code.This promotion is applicable for eligible users logged in with the account which received the Private Sale invitation. This promotion can only be redeemed online, or through orders placed over the phone. Please note that this promotion is not applicable to purchases made at the SELETTI concept store's. SELETTI CONCEPT STORE reserves the right, at its sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse, or for any other reason.This promotion is not applicable to shipping fees.This promotion cannot be applied to past transactions.Our online promotions may follow those that are in our retail store. However, in some cases, the prices will be different because the Site and store may choose to offer items at different prices or may run different promotional events at different times. For this reason, prices and promotions offered on this Site may not always apply in store, and store prices and promotions may not always apply on this Site, unless otherwise stated.

    Additional Terms and Conditions applicable to In-Store Private Sales 

    In-Store Private Sales are made available to selected customers who received the In-Store Private Sale invitation..This promotion is valid as of Date Notified in your exclusive V.I.P Invitation and can be terminated, changed, or extended at SELETTI CONCEPT STORE's discretion without notice. This promotion is only applicable to select merchandise marked “Private Sale”, and cannot be used in conjunction with any other item that is already on sale, or any applicable rebate, discount offer, or promotional code. This promotion can only be redeemed at SELETTI CONCEPT STORE QUEENSTOWN. This promotion is only applicable to purchases made at the SELETTI QUEENSTOWN store. SELETTI CONCEPT STORE reserves the right, at its sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse, or for any other reason.This promotion cannot be applied to past transactions.

     

    Shipping/Returns

    We ship worldwide. Receive free shipping in the U.S and Canada on orders over $1000. 

    If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

    If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

    Product Information

    All jewelry and accessories are made in-house by our team. 

    The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

    For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

    All repairs will be complete within 2 months of when we receive them.