The SELETTI CONCEPT STORE Return Policy
COVID-19: We understand you may not be able to arrange a return as a result of your local public health regulations. In such cases, SELETTI CONCEPT STORE will be flexible in accepting late returns: the period in which a return may be requested will be extended to 14 calendar days from the receipt of your order.
Free return shipping is offered to customers located in New Zealand and Australia, and whenever required by the applicable laws and regulations. To return one or more items from an order, all of the following conditions must be met:
The return must be requested within 7 calendar days of the delivery date. The item must be in its original, unused, unaltered and unwashed condition.The item must be returned with the tags and packaging in their original condition.
Please note: Final Sale items are not eligible for return.
Footwear: when trying on footwear for the first time, we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.
Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.
Face Masks: in the interest of hygiene, face masks and face coverings are considered Final Sale.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Self-care products (fragrances, face, body, hair, make-up): must be returned in their original packaging, unused, unaltered, and sealed.
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.
SELETTI CONCEPT STORE reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SELETTI CONCEPT STORE. SELETTI CONCEPT STORE reserves the right to refuse any request for a return without this mandatory proof of return postage.