Returns

We hope you’re delighted with your Seletti Concept Store order however if you’re not perfectly satisfied, you may return the goods within 14 days from date of purchase. Please note Seletti Concept Store does not take responsibility for any items lost in the process of returning them and this is why we recommend a traceable method.

Seletti Concept Store offers free shipping (on applicable orders) with the understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Seletti Concept Store will retain any original shipment costs incurred ($7 NZ, $15 AUS, $35 International).

Sale stock purchased online can be exchanged or returned for a Seletti Concept Store Gift Card. Final Sale cannot be refunded or exchanged. Sale stock purchased in store cannot be returned or exchanged.

All goods being returned to be sent to:

Seletti Concept Store Att: Returns 
Store 1, 19 - 25 Ballarat Street
Queenstown 9300
New Zealand 

STEP 1.

Please email customercare@seletti.co.nz with attention to 'RETURNS' and advising why you would like to return your purchase from Seletti Concept Store. 

STEP 2.

Pack your returned item(s) along with attached product tags and order number. All item(s) must be in a saleable condition. 

STEP 3.

Once received and processed customers will be notified by email. Shipping of returns will not be refunded for change of mind but only if the item is faulty. Duty and sales tax will not be refunded in case of return. If you have placed your order by checking out as a guest then you will need to create an account to return items. 

REFUNDS

All successfully returned items will be credited to the account used to originally purchase the items excluding original shipping charges.

RETURNS POLICY

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible. All returns should be sent back to Seletti Concept Store in their original packaging provided. Unsuitable items must be returned within 14 days of purchasing goods. Returns outside the 14-day window will not be accepted. The item(s) should be returned unworn, in perfect condition, with all Seletti Concept Store and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and be sent back to the customer. 

If you receive an item which is damaged or faulty, please contact Customer Care team immediately so we can offer alternatives such as repair or exchanges. For more information, contact our Customer Care team who are there to help! 

Size Guide

Women Clothing

STANDARD XXXS XXS XS S M L XL XXL XXXL
UK/AUSTRALIA 4 6 8 10 12 14 16 18 20
US 0 2 4 6 8 10 12 14 16
FRANCE 32 34 36 38 40 42 44 46 48
ITALY 36 38 40 42 44 46 48 50 52
STANDARD NUMERIC 0 0 0 1 2 3 4 5 6
GERMANY/DENMARK 30 32 34 36 38 40 42 44 46
BRAZIL/STANDARD BRAZIL 34/XPP 36/PP 38/P 40/M 42/M 44/G 46/G 48/GG 50/GG
CHINA 145/73A 150/76A 155/80A 160/84A 165/88A 170/92A 175/96A 180/100A 185/104A
RUSSIA 38 40 42 44 46 48 50 52 54
JAPAN 3 5 7 9 11 13 15 17 19
KOREA - 33 44 55 66 77 88 99 -

Women Jeans

STANDARD XXS XS S M L XL XXL XXXL
JEANS 22 - 23 24 - 25 26 - 27 28 - 29 30 - 31 32 - 33 34 - 35 36 - 37

Leg Length

LEG LENGTH SHORT REGULAR LONG
IMPERIAL (INCHES) 30 32 34
METRIC (CM) 76 81 86

Women Bras

US 28A 28B 28C 28D 28DD/E 28DDD/F 30A 30B 30C 30D 30DD/E 30DDD/F 32A 32B
UK 28A 28B 28C 28D 28DD 28E 30A 30B 30C 30D 30DD 30E 32A 32B
INTERNATIONAL 60A 60B 60C 60D 60E 60F 65A 65B 65C 65D 65E 65F 70A 70B
FRANCE 75A 75B 75C 75D 75E 75F 80A 80B 80C 80D 80E 80F 85A 85B
ITALY 00A 00B 00C 00D 00E 00F 0A 0B 0C 0D 0E 0F 1A 1B

View More Womens Bra Sizes

Womens Shoes

ITALY 34 34.5 35 35.5 36 36.5 36.5 36.5 38 38.5 39 39.5 40 41
UK 1 1.5 2 2.5 3 3.5 3.5 3.5 5 5.5 6 6.5 7 8
US 4 4.5 5 5.5 6 6.5 6.5 6.5 8 8.5 9 9.5 10 11
FRANCE 35 35.5 36 36.5 37 37.5 37.5 37.5 39 39.5 40 40.5 41 42
JAPAN 21 21.5 22 22.5 23 23.5 23.5 23.5 25 25.5 26 26.5 27 28
BRAZIL 33 33.5 34 34.5 35 35.5 35.5 35.5 37 37.5 38 38.5 39 40
CHINA 34 34.5 35 35.5 36 36.5 36.5 36.5 38 38.5 39 39.5 40 41
KOREA 210 215 220 225 230 235 235 235 250 255 260 265 270 280

 

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