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Receiving your Order

Our online store is open 24/7 and we are shipping all items as usual. Please allow an extra day or two delivery time for our couriers to dispatch and deliver all back orders.

All international orders are experiencing delays of varying times due to the current Covid-19 situation. Please enquire for more information.

All orders in the Queenstown Lakes can be personally delivered via our fabulous Mini Express service, please let us know in the notes section of your order if you would like this special delivery.

We also offer click-and-collect from our Queenstown, Arrowtown, and Christchurch stores, please tick this box at the checkout and we will have your order ready for you.

For all orders under $100 NZD a shipping fee will be applied at checkout.

All deliveries within New Zealand are sent on an overnight, signature required service via New Zealand Couriers. Use your supplied tracking number any time to see your parcel's progress here, New Zealand Courier Track & TracePlease allow an extra 1-3 days for rural delivery. 

For all orders under $250 AUD a shipping fee will be applied at the checkout.

All deliveries to Australia are sent signature required via NZ Post. Use your supplied tracking number any time to see your parcel's progress here, NZ Post Tracking

All international deliveries are sent signature required via NZ Post. Use your supplied tracking number here, NZ Post Tracking.

All international orders may be subject to importation taxes and customs clearance procedures which can cause delays beyond original delivery estimates. 

Large objects - In order to obtain a competitive delivery rate for furniture and large items purchasers require a shipping quote specific to your destination. All information regarding quotes email the Seletti team here

Our larger items may incur additional shipping charges. We reserve the right to contact you if your address requires further freight charges to be paid.

Furniture and Lighting: We will contact you with a freight quote after you place your order. 

We ship online furniture and lighting orders nationwide, these are either shipped with a selected courier or fragile freight carrier depending on the size and weight of the item. We dispatch stocked product within two working days once we receive the order.

Delivery time may vary depending on the location and size of the product. A tracking number will be provided once the item is dispatched from our warehouse. 

When receiving a consignment that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.

Orders must be placed before before 2pm Monday - Thursday for next day delivery. All orders will be processed for same day dispatch. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise.

Please Note: All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, your are acknowledging that Seletti NZ Limited is not accountable for any lost or stolen orders and that your order will not be covered by insurance.


Some items are available for pre-order and are marked accordingly with Pre-order in the title. Your payment will be processed in full at the time of purchase, and when the item is ready to ship you will receive an email with tracking information for the shipment. Any other (non-pre-order) items in your order will ship separately. If you would like further information on a pre-order item, including delivery dates, please contact us. This is a wonderful service that ensures you do not miss out on your desired or limited item!

Taxes & Duties

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures and charges, which can cause delays beyond original delivery estimates. Orders to countries outside NZ may be subject to import duties and/or taxes, which are levied once your package reaches your country.

If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

Seletti Concept Store cannot be held responsible for any delay caused by the destination's custom clearance processes and are unable to redirect orders once dispatched. 

Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package. 

Your order will usually take between 3-7 days to reach you, excluding delays due to customs. We are unable to delivery to PO Box addresses internationally.